Frequently Asked Questions |
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| SignageNow Server Related | ||
Q: |
My sign showed "downloading", but turn to a black screen or still plays old contents. | |
A: |
- An IP was not received by the device or there is no internet connection to the device. - There is no playlist assigned to the unit. |
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Q: |
It showed downloading 1 of x, but now it is a black screen. | |
A: |
- Content is still downloading, check ‘report’ under the log tab for percentage completed. - Playlist time has expired. |
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Q: |
I uploaded all my files, but I can't not find them. | |
A: |
Uploaded files need to be given a name. If you have not given the file a name, under the upload tab, to the right of ‘My Media Library’ there should be a section with ‘Position’, ‘File’ and ‘Name’. Make sure the ‘Position’ is correct, click the down list arrow, files uploaded for this position should be there. Select each file at a time to assign a name or select all files at once. After giving the file a name, click update and the file will be added to ‘My Media Library’. File names can be arbitrarily assigned or the uploaded name can be used. | |
Q: |
I can’t delete certain content files from my Library. | |
A: |
Files need to be removed from all playlists before they can be deleted. |
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Q: |
I added a new playlist but its still playing the old content. | |
A: |
Make sure you have the correct time setting for the new playlist. When changing playlist, time settings are cleared. | |
Q: |
What is the difference between the Sign Server and a Central Server? Why do I need the Sign Server? | |
A: |
First, I want to explain the limitations of having a central server for large networks. The problem is twofold, the user upload and player download. Our MS-1000 solution is ideal for anyone looking to have a reliable, efficient network of signage...read more | |
Q: |
My firewall/Router has port forwarding to build web server (port 80), can I still use MS-1000? | |
A: |
No. With the same external IP, the port forwarding can only assign each port a server, which won’t allow two or more servers. MS-1000 uses port 80 of web server, so if your firewall/router has dominated web server (port 80) for other application, then MS-1000 won’t be able to use it with object router/firewall...read more | |
Q: |
What type of video/audio format does your media system support? | |
A: |
Corn Digital's Media System supports various video / audio format including jpg., bmp., mpg., vob., avi., wmv., mp4., ac3., pcm., mp3., mov...etc. Here's a complete list of all the support files...read more | |
Q: |
Why is it better to use Portrait LCD display? | |
A: |
It is important to use Portrait Display because the deposition of the heavy mercury will result in homogeneous color performance and lamp reliability...read more | |
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